Her approach was developed through research with participants in over 100 countries and is featured in her acclaimed book, Deep Listening: Transform Your Relationships with Family, Friends and Foes. Her eight-step framework equips leaders to listen with curiosity and empathy, helping them inspire, retain, and support teams—even in polarised and complex environments.

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Emily’s coaching is characterised by a powerful blend of rigorous leadership insight and a transformational presence. She creates a space of safety, focus, and candid dialogue—enabling clients to overcome barriers, build strategic confidence, and communicate vision with clarity. She draws on advanced training across team coaching, strengths-based methods, and embodied practices. 

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Her client work spans C-suite executives, senior leadership teams, and global innovators, drawing from her experience leading major projects and training at the BBC, the Forward Institute, and with international organisations such as IBM. ​​

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As one client describes:  There have been clear benefits for me from the coaching. Professionally, the sessions have helped me reflect on how I lead staff and what I can do to be more effective and to change some behaviours that were affecting my confidence. I am leading a significant change management project and I can see clear benefits in business outputs, the impact on staff as well as an increasing sense of reward personally.

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